FREQUENTLY ASKED QUESTIONS (FAQS)

Find the answers to some of your most frequently asked questions surrounding dishwashers, as well as dishwasher tablets.

TABLETS

Dishwasher tablets contain surfactants, which affect the liquid they are added to, making it more efficient at picking up and washing away debris. They also include enzymes (to break down starchy foods and protein), builders (to tackle hard water) and safe bleaches.
Once you’ve put your dishwasher tablet into the detergent dispenser compartment, your machine will release the contents at the optimal time allowing the tab to disintegrate into the water, release all ingredients and clean your dishes!

Dishwasher tablets are very simple to use. If needed, remove any protective packaging, place the tablet into your detergent dispensing compartment, close the compartment, turn on your washing machine and let technology and Finish handle the rest!
For detailed information on how to use Finish Tablets, read on below.
With dry hands, remove the tablet from the container and place it in the detergent dispenser. Ensure both the dispenser and the tablet is dry to prevent it from dissolving prematurely.
Close the packaging lid tightly. Store away from heat and moisture to protect the remaining tablets.
Our tablets are wrapper-free (with the exception of Finish Classic) and are designed to release their contents when they come into contact with water. Do not pierce or attempt to unwrap the tablets.
Clip the detergent dispenser shut and close your dishwasher. Make sure all items are dishwasher safe and separate silver from stainless steel.
Wash metal items according to the manufacturer's instructions. Run the dishwasher. The optimal water temperature is 51° – 60° C . For optimal results, it is recommended to also use Finish Rinse Aid for shinier and drier dishes (vs detergent alone).

Detergent tablets should always be placed in the detergent dispenser compartment.
If you’re placing the tablet at the bottom of the dishwasher it’s likely that it will dissolve too quickly, releasing the detergent during the prewash and leaving no detergent for the main wash cycle. This will reduce the efficiency of your wash.

The standard shelf life of dishwasher tablets is two years but it’s best not to stockpile Finish products in case the product and its packaging deteriorates over time.
While using an out-of-date dishwasher tablet isn’t going to cause any damage to your kitchenware or dishwasher, it may be less effective than when used within the correct time
frame.

No. Do not unwrap the plastic of the tablets, it will be dissolved with water.

Dishwasher tablets should only go in the dishwasher detergent compartment of your dishwasher, not loose in the dishwasher itself.

No, it is not required. Finish detergent tablets and rinse aid is recommended for best result with your dishes and glasses.

RINSE AID

For the optimal dishwashing experience, detergent and rinse aid are a must. Finish rinse aid is designed to prevent water spots on your dishes, ensuring brilliant shine on your glasses and dishes. Finish Rinse Aid gets to work in each dishwasher rinse cycle and when used regularly, its special formula will help to leave your dishes streak free and dry – ready to use for your next big occasion!

To add Finish Rinse Aid into your wash cycle, follow these simple steps:

  • Open your dishwasher and rinse dispenser
  • Fill until the rinse chamber is full, It will be automatically released in the rinse cycle every time your dishwasher runs
  • Close the dispenser, add your detergent and start your dishwashing machine

*Make sure to keep the rinse aid topped up. If the red light of your dishwasher is blinking at you, it means your rinse aid levels are low and refill to the rinse chamber is required.

MACHINE CLEANER

As a rule, we would recommend cleaning your dishwasher once every 3 months with our Finish Dishwasher Cleaner. However, there are some signs that will signal your dishwasher needs a clean:
● An unpleasant smell.
● Food build-up in the filter of your machine.
● Cutlery / crockery leaves a cycle covered with
● food or grease.
● Rusting inside of the machine.
● Food in the sprayer arm.
● The machine is clogged.
For the latter, a quick fix is to ensure you’re always scraping off large bits of food before putting it in the dishwasher (this also eliminates the need to waste water rinsing off the plate!). Aside from the list above, there are also less obvious signs, such as build-up of grease and limescale occurring in the hidden but vital parts of your machine. By knowing how and when to clean your dishwasher, you’re maintaining one of your most useful kitchen assets. You’ll not only keep your machine working at its best, but it’ll also make sure your dishes and glasses come out sparkling every time.

Use our Finish Dishwasher Machine Cleaner for a deep clean, to remove grease and limescale in the hidden parts and pipes of the dishwasher, leaving it hygienically clean and smelling fresh. Recommended usage is once every 3 months, however if heavy dishwasher usage or malfunctions and bad odours are detected it can be used more frequently/when in need.

To clean inside of your dishwasher, follow these simple steps using Finish Dishwasher
Cleaner:
● Empty your dishwasher so that there is nothing left in it.
● Take your bottle of Finish Dishwasher Machine Cleaner and instead of removing the
cap, take off the sticker from the top of the bottle to expose a wax plug.
● Place the Finish Dishwasher Machine Cleaner bottle upside down inside the
silverware basket or anywhere in the bottom of the dish rack.
● Close the dishwasher door and put your dishwasher on at least 60°C.
● After the cycle is complete and the dishwasher is off, remove the bottle and discard.

ORDER & DELIVERY

By creating an account, you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

Click on the “LOGIN” on the top-right hand corner of the website to sign up as a customer, and fill in the required fields with the relevant information to register an account with us.

If you already have a registered account, please log in with your email address and password.

Click on the product, select your desired product and quantity and click on “ADD TO CART”

If you wish to proceed to make payment, click on your shopping cart and select “CHECKOUT” on the top right hand corner of the website.

To review or make amendments to the list of selected items in your shopping cart, click on “VIEW CART”.

Review the list of items you have selected to purchase and click on “CONFIRM ORDER” to submit your order.

You will be led to a secure payment gateway (iPay88) payment page to make payment.

Order confirmation and payment receipt emails will be sent to your inbox after the order has been successfully placed.

We are unable to amend or cancel orders made after it is placed. Please double check your order details before confirming the order.

All orders are processed and dispatched within 1 to 2 working days upon confirmation of order. Orders are processed Monday–Friday, except for public holidays. Please be aware that orders may experience longer processing and delivery times during holidays. We use CityLink as our standard delivery courier and we reserve the right to use other delivery couriers without prior notice.

Delivery Timelines:

The Finish Official Flagship Store is run by RB (Health) Malaysia Sdn Bhd (175141-H)

 and all products are sold by and distributed by Sinma Digital Commerce Sdn. Bhd. (1509590-U).

All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed. Your item(s) will be dispatched to the courier company within 2 business days of your order. Depending on the number of items ordered, your order may arrive in multiple boxes. Although we work closely with our delivery partners to ensure that all item(s) in your order is delivered at one time, in some cases (with high volume orders) your order may also be delivered in multiple shipments. 

We only deliver to addresses in Malaysia. Deliveries may take longer due to the limited freight and transportation available. We do not deliver to PO Box addresses or ship internationally.

Peninsular Malaysia:

Standard shipping within Peninsular Malaysia is FREE with no minimum spend.

Your item(s) are expected to be delivered within 3-14 working days of your order. For a better estimation on your delivery lead time, please refer to the shipping rate shown during checkout. For the purposes of shipping, the following provinces are classified as being within Peninsular Malaysia:

1. Johor

2. Kedah

3. Kelantan

4. Kuala Lumpur

5. Malacca

6. Negeri Sembilan

7. Pahang

8. Penang

9. Perak

10. Perlis

11. Putrajaya

12. Selangor

13. Terengganu

For orders to East Malaysia. Delivery fees are applicable for all orders and are shown in your cart during checkout. For the purposes of shipping, the following provinces are classified as being within East Malaysia:

1. Labuan

2. Sabah

3. Sarawak

For fuss-free payment, we accept Visa/MasterCard Credit Card, Debit Card and Online Banking (eg. M2U, CIMB Clicks) via a secure iPay88 Payment Gateway.

Orders will only be confirmed upon completion of payment.